Broadsoft and open sip certification the cx5500 system is fully compliant with broadsoft and open sip standards. Dec 11, 2017 the preferred inroom experience which most closely matches the rest of the skype for business meeting room devices out there today though is still provided by using the realpresence touch panel with the skype ui enabled, so it is still recommended to go this route when possible. The polycom touch control graphical interface solution is a highlyintuitive touch screen device that enables users to quickly initiate video conferences, free from complicated interfaces or technical support. This video shows you the polycom touch control easy use touch interface in combination with whiteboarding via content on a usb stick. How to update polycom device firmware intermedia knowledge base. Manually update software polycom documentation library. Polycom realpresence group series with zoom connector for. Polycom touch control cannot update software hi all. Install a second monitor for use with the visualboard application. Note that this does not yet include skype for business online which is a separate qualification process that is nearing completion. Set up the polycom touch control polycom documentation library. Av management software amx audio video control systems. Easily dial contacts, connect to calls and browse directories through the intuitive touch enabled interface. Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom software and configuration files.
Install polycom touch control software from a realpresence resource manager system. Touch to get more information about the participants in the call or view call statistics. On realpresence group 300, 310, 500, and 700 systems, touch and hold the. To join a meeting, use the remote control or touch panel to enter the meeting id. With pco, private meeting details were displayed on the touch panel, even if the primary. Install the software software version history whats new in 5. Easily dial contacts, connect to calls and browse directories through the intuitive touchenabled interface. When checking for software updates, the polycom touch control first checks for the presence of a usb storage device. The main steps to install the 2700 touch overlay are as follows.
If a polycom touch control is connected to a provisioned realpresence group series system, a realpresence resource manager system can receive status updates from the polycom touch control and can provide software updates to the polycom touch control. These values must be in the range set by the maximum and minimum parameters. This is an alternative to the regular internet web. These tasks include using the remote controls, making video conference calls to one or several endpoints, adjusting cameras and audio, showing content, recording calls, and more. Touch layout to change the video layout at your site. Realpresence group series system with a remote control, touch interface, or a polycom touch device. From the home screen, touch administration and then touch updates. There is a polycom touch control with me with exactly the same problem. Polycom touch control software updates in order to work with a realpresence group system running version 4. If you use polycom realpresence resource manager rprm, view all. Experience full boardroomquality audio and knockyoursocksoff video.
Polycom realpresence group series with bluejeans relay user. This will install the software just loaded the panel should now have 1. Using a polycom realpresence group series remote control. The polycom touch control offers multiple options for sharing content, enabling users. The system then lists the available polycom touch control updates. Dynamic polycom touch device software updates you can post software for a. For quick access to room information, the polycom touch control communicates with the polycom hdx and realpresence group series room telepresence solution which can be integrated with microsoft exchange software to provide complete location detail. There are 2 major methods to configuring any voip phone, manually or using a centralized provisioning server. Administrators guide for the polycom realpresence group. Poly studio x family video bars allow you to connect easily in huddle spaces and conference rooms whatever video collaboration software you use. Polycom group series with skype for business online. An androidbased microsoft teams desk phone for knowledge workers and. Determine the software version of the polycom touch control use one of the following methods to determine the version number of the polycom touch control.
Update software automatically in the web interface polycom. The guide covers the vsx 3000, vsx 3000a, vsx 5000, vsx 6000, vsx 6000a, vsx 7000. We have 2 polycom touch control manuals available for free pdf download. An androidbased microsoft teams desk phone for office workers. Connect the usb device to the side of the polycom touch control. Experience full boardroom quality audio, advanced camera capabilities, and wireless content sharing that you can fling your content onto in seconds, all miniaturized into one sleek bar. Setup sheetsincludes steps on setting up the system and connecting peripherals. Download progress is displayed during installation. Very impressive is the last part where you see the same. This is due to possibly updating to an unsupported firmware. Follow the onscreen instructions of the setup wizard. Oct, 2016 this video shows you the upgrade experience of rp touch after your group series has been upgraded to latest software. Polycom otx 100 and otx 300 release notes, version 3.
The zoom api connector installer opens a wizard, where you enter the connector id created in the previous procedure associated with the zoom cloud. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from polycom. Below you will find that we have outlined the easiest ways to get your polycom phone configured. Polycom touch control cannot update software poly community. For additional information on installing, configuring, or troubleshooting a. Manually update software you can manually install realpresence group series system software updates from the polycom server or your own web server. Polycom rpx hd 400 and 200 series release notes, version 2. Poly studio x video bars deliver radical simplicity in a single sleek device. If you have the ptc enabled to automatically download and install latest software, it will auto update to the latest 1. This video shows you the upgrade experience of rp touch after your group series has been upgraded to latest software. Polycom realpresence group series administrators manual pdf. Touch panel user interface when joining a polycom conferencing for microsoft outlook pco conference from the touch panel, you were not prompted for a conference password, even if a password was required for the meeting. Polycom touch control auto update graham walsh blog. Release notes for polycom cx5100 and cx5500 unified.
The existing polycom touch control version is compatible with the new. Experience full boardroomquality audio and knockyoursocksoff. Polycom phones with cucm registration issues i have polycom ip5000 phones running uc software 4. Twosystem installation with the usb configuration utility. Polycom touch control video conference system remote control series sign in to comment. View the software version on the polycom touch control panel. Polycom realpresence group series administrator guide. The polycom touch control must run a software version that is compatible with the software version on the realpresence group series system it is recommended that you install the latest compatible polycom touch control software for any given realpresence group series system software version. Administrators guide for the polycom realpresence group series. The ondesk solution for enhanced smartphone collaboration designed for the mobilefirst professional. Update realpresence touch software from a usb storage device you can update the. Polycom phone setup a complete guide to polycom provisioning and configuration here at phonism, we value simplicity and easeofuse. When the export restrictions notice appears, touch accept agreement. If neither of these conditions is met, the polycom touch control and realpresence group system may become unpaired after upgrading, without displaying a warning message.
Ive looked through the admin settings, the only option for software update seems o point to polycom and doesnt connect. Polycom touch control whiteboarding via usb flash youtube. Touch control the polycom touch control allows you to control a realpresence group series system. Installing software and options for the polycom realpresence group series and accessories, which describes how to install polycom realpresence group systems and accessories users guide for the polycom realpresence group series and users guide for the polycom realpresence group series and the polycom touch control, which. The polycom touch control offers multiple options for sharing content, enabling users to share their pc or mac desktop via direct usb connection to the touch control, via vgadvi connection to the video codec or share content directly from usb flash drive connected to the touch control.
Polycom phone setup phonism zero touch provisioning. Amx av management software simplifies the operation and management of av technology throughout the enterprise. Polycom realpresence distributed media application dma. For more detailed information about installing polycom software, refer to installing polycom hdx software and options on the web page where you download the software. I tried the procedure as described by you, but when i did the first part, the home. It is recommended that you install the latest compatible polycom touch control software for any given realpresence group series system software version. They would generally come from a symbol like the analog initialize. Then huddle in smaller rooms and connect easily in conference roomswith nearly any video collaboration software, including zoom. Updating the software polycom documentation library plantronics. Adhoc joinmeet now location this option is available only for group series. The touch panels are easy to use and easy to learn, having the polycom realpresence group series 500 in our high priority, high traffic conference rooms has lead to a better meeting experience,and thus has resulted in a decrease in the need for travel. Polycom realpresence touch is a 10inch touchscreen device functioning as a remote control for your polycom group series, immersive studio or otx studio solutions. Update realpresence touch software from a usb storage device.
Note that the api connector software runs on a windows server or virtual machine. User manual polycom touch control user manual 47 pages. Polycom recommends that you install the latest compatible polycom touch control software for any given realpres ence group system software version. See here the steps how to upgrade polycom group series 300, 500 or 700 via usb port. Administrators guide for polycom hdx systems, version 2. Polycom group series with skype for business server. Touch show content to select, start, or stop content.
Hi, i have recently upgraded our rgp 500 to sw version 6. No license number or key code is needed to update the polycom touch control. To be displayed using a bar graph on a touch panel. This helps you control the version of software installed on the touch device. Rapid project maker allows you to install standardized rooms across the enterprise, which you can then centrally monitor using resource management suite. Touch cameras to adjust the cameras or view presets. Update software manually from the web interface polycom. Auto update is enabled with download and install software selected, and. The polycom touch control automatically performs a software update when one of. Choose whether to enable the polycom system to use the speed dial mode or the dynamic calendar mode by default, or to turn off both of these modes. Updating device firmware should only be applied to anyphone byop and not our enhanced byop.
Output name entered in the polycom soundstructure software for the output you want to control. Billowing blue animated transports touch panel file 100x100 billowing blue animated transports touch panel file 200x200 fluid animated transports touch panel file 100x100. This document provides the latest information about this release. Polycom touch control video conference system remote. Procedure ensure that the correct software is installed. Updating the software the polycom touch control must run a software version that.
Installing software and options for the polycom realpresence. Disclaimer while polycom uses reasonable efforts to include accurate and uptodate information in this document. Installing by using a management server in traditional management mode to install version 3. Nextwindow 2700 touch overlay installation polycom. Update software manually from the web interface you can manually update polycom touch control software from the polycom server or your own server. Polycom cx5100 and cx5500 unified conference stations for microsoft lync, version 1.
Lync phone edition provides traditional and advanced telephony features, integrated security, manageability and. Microsoft lync phone edition for polycom cx500, polycom. Jul 11, 2011 this video shows you the polycom touch control easy use touch interface in combination with whiteboarding via content on a usb stick. Show content from a computer connected to a polycom touch control. Earlier this year the polycom realpresence group series video conferencing platform received official qualification for use with onpremises lync server 20 and skype for business server 2015 deployments.